vjl Privacy Policy – How We Handle Your Personal Data

This Privacy Policy applies to all players who register and use the vjl platform, accessible at vjl.vin and through the vjl mobile application. It describes how vjl collects, stores, uses, and protects the personal information of players based in the Philippines.

By creating a vjl account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, please do not register an account.

vjl collects personal data that is necessary to operate your account, process transactions, verify your identity, and deliver the gaming services you use. The main categories of data we collect are:

We collect only what is reasonably necessary. You may be asked to provide additional information at specific points — for example, when completing identity verification for higher withdrawal limits — but this will be clearly explained at the time.

The personal data vjl collects is used specifically to run the platform and serve you as a player. The primary purposes are:

• Account management — creating and maintaining your vjl account, processing logins, and managing account security through OTP verification and SSL encryption.
• Payment processing — handling deposits and withdrawals in PHP through Philippine banking and e-wallet channels.
• Identity verification and KYC — confirming your age (21+), identity, and eligibility to use the platform in compliance with applicable requirements.
• Platform operation — providing access to games across all categories, tracking game activity for VIP tier progression, and recording betting history.
• Security and fraud prevention — monitoring for unusual account activity, detecting and preventing fraudulent transactions, and protecting the integrity of the platform.
• Customer support — responding to queries, resolving account issues, and maintaining support records.
• Responsible gaming — supporting self-exclusion requests, applying account limits, and identifying patterns that may indicate problem gaming.
• Platform improvement — analysing aggregated usage data to improve game selection, platform performance, and the overall player experience.

vjl does not use personal data for automated decision-making that has a legal or significant effect on you without human review.

vjl processes your personal data on the following grounds, depending on the purpose:

• Contract performance — processing is necessary to provide the gaming services you signed up for, including account operation, game access, and payment handling.
• Legal obligation — certain data must be collected and retained to comply with identity verification, anti-money laundering, and related requirements.
• Legitimate interests — fraud prevention, platform security, and improving services, provided these interests do not override your rights.
• Consent — where we rely on your consent for specific processing activities (such as optional communications), you may withdraw that consent at any time by contacting support.

vjl does not sell your personal data to third parties. We share data only where it is necessary to operate the platform or meet legal obligations. This includes:

• Payment processors and banking partners — to process deposits and withdrawals through Philippine banking channels and supported e-wallets.
• Identity verification providers — to conduct KYC checks and document verification as part of the account process.
• Game content providers — game providers may receive limited technical data (such as session identifiers) needed to deliver their games through the vjl platform.
• Security and anti-fraud services — to detect and prevent fraudulent activity, protect player accounts, and maintain platform integrity.
• Legal and regulatory authorities — where required by applicable Philippine law, court order, or other binding legal process.

Any third parties who receive your data in connection with operating the vjl platform are obligated to handle it securely and only for the specified purpose.

vjl applies technical and organisational measures to protect your personal data from unauthorised access, loss, and misuse. Key security measures include:

• SSL encryption — all data transmitted between your device and vjl is encrypted via SSL/TLS to prevent interception.
• OTP login verification — account login requires a one-time password sent to your registered phone number, reducing the risk of unauthorised access even if your password is compromised.
• Access controls — internal access to personal data is restricted to staff who need it to perform their role, with audit trails maintained.
• Secure payment handling — payment data is processed through compliant channels. vjl does not store full payment credentials on its servers.
• Ongoing monitoring — the platform monitors for unusual activity that may indicate a security incident or attempted breach.

No system is entirely immune to risk. If you suspect your vjl account has been accessed without your authorisation, contact our support team immediately at [email protected].

vjl retains personal data for as long as your account is active and for a period after closure to meet legal, regulatory, and operational requirements. The specific retention period depends on the type of data:

• Account registration and identity data is typically retained for a minimum period after account closure in line with applicable legal requirements.
• Transaction and payment records in PHP are retained for the period required to meet financial record-keeping obligations.
• Support communications are retained for a reasonable period to maintain service continuity and handle any follow-up queries.
• Technical and security logs are retained for a shorter operational period for fraud detection and security purposes.

When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you.

As a vjl player in the Philippines, you have rights over your personal data. You may exercise these rights by contacting vjl support at [email protected]:

• Access — you may request a copy of the personal data vjl holds about you.
• Correction — if your data is inaccurate or out of date, you may request that it be corrected. For account details such as your registered email or phone number, you can update these through your account settings.
• Deletion — you may request that your data be deleted. Note that some data must be retained for legal or regulatory reasons and cannot be removed on request alone.
• Restriction — you may ask vjl to restrict certain processing activities while a query about your data is being resolved.
• Withdrawal of consent — where processing is based on your consent, you may withdraw it at any time. This will not affect processing carried out before the withdrawal.

vjl will respond to data rights requests within a reasonable timeframe. Requests may require identity verification before we can process them.

vjl uses cookies and similar technologies to operate the platform and improve the player experience. Cookies are small data files placed on your device when you visit the site or use the app.

The types of cookies used by vjl include:

• Essential cookies — required for the platform to function, including maintaining your login session and account state.
• Security cookies — used to support fraud detection and protect your account during a session.
• Performance cookies — help vjl understand how the platform is used so that it can be improved. Data collected is aggregated and anonymised.

You can manage cookie settings through your browser, but disabling essential cookies may affect your ability to use the vjl platform. vjl does not use third-party advertising cookies.

If you have any questions about this Privacy Policy, how vjl handles your data, or if you wish to exercise any of your data rights, please contact us:

Email: [email protected]
Availability: 24/7 customer support

Please include your registered email address and a clear description of your request so we can identify your account and respond effectively.